E V E N T & D E S I G N
Just the FAQ'S
Don't see the answer you were looking for?
Just contact us at hello@rivercityeventsrva.com or 804.718.8099
How far in advance should I book my event?
For extra large events, we ask for minimum of six months notice. Because we do book up quickly, especially on the weekends, the sooner you lock in your date the better. For smaller parties such as birthday parties, we need one to two months advanced notice to ensure we have all the supplies necessary and plenty of time to get invitations in the mail. Remember, since each event is custom, we want enough advanced notice to make sure everything arrives in time.
For "parties in a box" we ask that you reserve your box two weeks out.
How do I book an event?
From the time we confirm your event date, we hold that specific date and time for fourteen days with a deposit. At the end of that time, we will need for you to provide us with a guest list and signed event contract. If these items are not received by the deadline, the date will be released back into our event calendar.
Can you do any theme or do I have to stick to a list?
If you dream it, we can do it! No idea is too big or too small for our event planners.
Do you charge a deposit?
We do charge a deposit. We ask for a percentage up front at the time we schedule your event date. The final payment is due at least one week (7 business days) prior to your event.
What types of payment do you accept?
We accept cash, credit cards, Venmo, Paypal and online payments.
Do you have a specific event or party site?
We do not have one specific party site. Our goal is to create an event at the venue of your choice. We can set up your event in your home, at a park, or in an event hall. We can customize your site to fit your ideal party. We can provide you with a list of our preferred local venues to suit your needs.
OH NO! I forgot to book my party in time!
No worries, we can still work with you as long as we have availability in our schedule but there will be an additional fee.
What is your cancellation policy?
Your initial payment is non refundable. If you cancel your event less than 30 days from the event date you will also be charged an additional cancellation fee to cover labor cost incurred.
Can a party date be changed?
By paying a deposit the designated party time has been reserved specifically for your event/party. If you have a need to reschedule the party you may do so once by calling us directly. We will try our best to give you a new party date based on availability. Additional fees may be required for resending invitations.
Why do you need a specific head count? Does it really matter?
It is very important to have an accurate head count for your event. The enables us to ensure that we have enough place settings, food/beverages, treat bags, favors, etc. It also helps us gauge how many coordinators we will need to attend the event.
Do you have a minimum/maximum guest count?
Yes. As of now we can accommodate parties as small as 8 up to 400. If you believe your party will have more than 400 attendees, please give us a call to go over the details.
Can you do parties outside of the Richmond area?
Absolutely! We will happily travel to other areas for your event, but there will be an additional surcharge that applies based on complexity, number of guest and mileage.